Consultant, Franchise Operations Support

Role Purpose

Provide customer service, consultation, and operational support to hotel operators, IHG corporate employees, and external partners globally. Manage inquiries, communications, onboarding programs, compliance initiatives, and data management activities that support hotel operations, brand standards, and business objectives.
When needed, provide outbound calls and e-mails to hotel operators to communicate important IHG information, such as operating requirements and important deadlines. Support AMER Quality with various compliance tasks and campaigns. Implement tailored onboarding programs for new department heads or managers at IHG hotels in the Americas region.

Key Accountabilities

• Receive and manage inbound inquiries from IHG hotels, corporate employees, and external partners, providing consultation and resolution on hotel operations, brand initiatives, distribution channels, revenue management systems, compl...

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