Concierge - Spain - Cel (Alcobendas)

Qualifications

• SHIPBOARD Employment type
• Ability to speak English clearly, distinctly, and cordially with guests.
• 2-3 years of experience as Front Desk/Receptionist in a 4 or 5* Hotel.
• Experience handling events with 80+ guests.
• Guest services shipboard experience is advantageous.

Essential Duties and Responsibilities

• Acts as primary contact, advocate, and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable as owners of the seamless execution of all Group, Loyalty and Concierge events, their organization, and stakeholders who facilitate.
• Responds to escalated guest concerns in an upscale, considerate, professional, and positive manner, showing empathy and actively listening.
• Maintains the physical appearance and ambiance of the Concierge lounge, Loyalt...

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