Concierge 礼宾部主管

• Conduct effective shift briefings to ensure hotel activities and operational requirements are known
• Maintain detailed knowledge of the activities of the day and alert to any potential problems
• Consult Log Book for information/request left by outgoing shift
• Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
• Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures
• Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
• Works with Superior on manpower planning and management needs
• Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
• Record incoming registered mail, t...

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