Concierge - Guest Services

Guest Experience & Engagement

• Welcome all guests that approach or walk‑by the front desk – personalized greetings whenever possible.


• Manage the guest & VIP registration process seamlessly.


• Lead guest engagement as the main point of contact at the front desk.


• Respond to all guests’ requests for assistance & information with respect, sensitivity & transparency.


• Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency.


• Promptly respond to telephone calls in a friendly & professional manner.


• Complete all duties during the shift & ensure a concise hand‑over is conducted.


• Monitor cleanliness and image of common areas to ensure clear of rubbish and always neat and tidy


• To guide and provide information to guests about nearby places of interest ( Eg : MRT, eateries, other tenant companies )

Ready to Apply?

Submit your application today and join our talented team at JLL.