The main purpose of this position is to ensure that all Safety/Risk Department rules and policies are being documented, enforced, and resolved.
Essential Job Functions:
Provide customer service to drivers calling in and in person with questions regarding compliance to their hours of service. Identify the drivers’ needs and provide immediate feedback.Communicate any problems to our driver associates and provide feedback and resolution.Research drivers’ requests to make log corrections through the computer system. Verify validity through the computer system and update accordingly. Respond back to drivers on all researched corrections, whether valid or not.Work on various audit reports using the computer system screens. Using the reports, research for violations of the hours-of-service regulations and determine disciplinary action. Handle audit calls and carry out disciplinary action. Ensure the computer is updated with the proper informat...