Complex Claim Director – Mass Tort Unit

CNA
📍 Plano, Texas, United States 💼 Full time 🕒 Posted June 07, 2026

Job Description

JOB DESCRIPTION

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Essential Duties & Responsibilities:

Performs a combination of duties in accordance with departmental guidelines:

  • Leads the work activities of medium to high severity specialized Claims Professionals, has full management responsibility for setting and communicating expectations, providing direction and situational coaching, and facilitating ongoing training
  • Responsible for facilitating ongoing development, managing performance, and driving employee engagement and retention.
  • Provides oversight and strategic direction on claim files, including analysis of complex coverage issues and litigation strategy on high exposure matters.
  • Partners with Underwriting, Actuary, Reinsurance, Legal, and other internal stakeholders, as appropriate.
  • Contributes to organizational profitability by driving productivity, managing expenses, ensuring appropriate use of vendors, overseeing and authorizing claim resolution strategies, ...
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    Job Details

    • Location Plano, Texas
    • Job Type Full time
    • Category Business Operations Specialists
    • Posted Date June 07, 2026
    • Application Deadline July 17, 2026