Complex Care Bookings Consultant

Job Title: Complex Care Bookings Consultant

Location: South Africa, Durban

Role Summary

The Bookings Consultant plays a pivotal role in facilitating the booking process and ensuring seamless customer experiences within the organization. This role is responsible for handling customer bookings, addressing inquiries, and supporting the billing team to ensure accuracy and efficiency. The Bookings Consultant will provide exceptional service, resolve issues, and assist in maintaining compliance with company policies. Effective communication and coordination with various departments and stakeholders are essential aspects of this role. This role is crucial in delivering a high‑quality customer experience and ensuring the efficiency of booking processes. The Bookings Consultant should be proactive, detail oriented, and adept at managing multiple tasks in a dynamic environment.

Key Responsibilities

Manage Bookings