Complaints Specialist

The Openwork Partnership

📍 Swindon, England, United Kingdom 💼 Full-time 🕒 Posted July 04, 2026

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Job Description

The opportunity
To professionally resolve customer complaints across Pension, Investment & Mortgage products in accordance with FCA rules and the Treating Client’s fairly principles. To provide technical services, expertise, process enhancements, redress solutions and root cause analysis to the wider Openwork organisation. 

This is a hybrid role in Swindon 3 days per week.The benefits:
Salary - £38,000 - £45,000
Bonus scheme - on target bonus - 10%
Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
Critical illness cover
Income protection - 1x salary
Death in service - 4x salary
27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
A range of other flexible benefits to include private medical insurance, dental insurance and much more.
Key Accountabilities:Be an expe...
            

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Job Details

Location Swindon, England
Job Type Full-time
Category Business Operations Specialists
Posted Date July 04, 2026
Application Deadline August 13, 2026