Complaints Officer - Insurance industry

Bridgena Barnard Personnel Group

📍 Cape Town, Cape Town, South Africa 💼 Full-time 🕒 Posted July 06, 2026

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Job Description

Complaints Officer - Insurance industry
Location: CPT - Northern Suburbs
Seniority Level: Mid Career (4 - 6 yrs exp)
Type: Permanent

Complaints Officer - Insurance industry
Responsibilities:

Monitor and evaluate inbound and outbound complaint calls.

Assessing calls.

Ensuring all complaint handling is compliant with insurance regulations, TCF principles, and internal frameworks.

Provide structured feedback and coaching.

Implement improvements based on QA findings.

Compile weekly and monthly QA reports.

Requirements:

Grade 12 or similar qualification is essential.

Diploma or degree in Business administration, insurance or related field is preferred.

Excellent written and verbal communi...
            
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                Job Details
                
                        Location
                        Cape Town, Cape Town
                    
                        Job Type
                        Full-time
                    
                        Category
                        Information and Record Clerks
                    
                        Posted Date
                        July 06, 2026
                    
                        Application Deadline
                        August 15, 2026