Complaints Manager

Complaints Manager
£46,000 - £47,000
Permanent
Hybrid
Swadlincote

Hamilton Woods Associates are delighted to be partnering with a respected housing organisation to recruit a Complaints Manager on a permanent basis.

This is an excellent opportunity for an experienced complaints professional to lead a busy customer resolution service, ensuring complaints are handled efficiently, fairly and in line with regulatory expectations, while driving a culture of continuous improvement.

Responsibilities of the Complaints Manager include:

Managing the end-to-end complaints process, ensuring customers receive timely and effective resolutions
Leading, motivating and developing a dedicated customer resolution team to achieve high performance standards
Investigating complex and escalated cases, providing fair, balanced and evidence-based outcomes
Monitoring complaint performance, ensuring service standards and response deadlines are consistently achi...

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