Complaints & Information Officer

Responsibilities

• Communicate directly with members of the public who have made complaints while demonstrating excellent interpersonal skills. At all times you will need a sympathetic yet objective approach
• Process, respond to and coordinate complaints, enquiries and information requests in line with relevant local and national policy, guidance and legislation
• Facilitating and supporting effective investigation and full written responses on behalf of the Council
• Liaise with relevant officers and service managers on processes, responses and outcomes
• Record, monitor and report on the progress of complaints and compliance with statutory and corporate procedures
• Assess the most appropriate complaints process for individual cases to be progressed; where there is ambiguity, present reasoned options to the manager
• Ensure complainants and colleagues follow the appropriate complaints procedure within relevant times...

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Submit your application today and join our talented team at Hackney Borough Council.