Complaints Administrator

ExtraCare Charitable Trust

📍 Coventry, England, United Kingdom 💼 Permanent 🕒 Posted June 07, 2026

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Job Description

ExtraCare Charitable Trust are looking for a Complaints Administrator!

Are you an experienced Complaints Administrator looking to develop your career with an award winning, forward-thinking charity?
We have an exciting opportunity for a Complaints Administrator to join our team based at our Head Office in Coventry. At The ExtraCare Charitable Trust, you’ll play a vital role in ensuring our complaints process is managed efficiently and professionally, helping us continuously improve the services we provide.
The ideal candidate will have previous demonstrable experience within a similar role, be flexible, motivated and adaptable to change. If this sounds like you, please read on for more details!
Key Duties: 
Monitor the corporate complaints inbox. Record and triage complaints consistently and promptly. Ensure all such complaints are effectively prioritised, categorised and actioned.
Manage the response for co...
            

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Job Details

Location Coventry, England
Job Type Permanent
Category Information and Record Clerks
Posted Date June 07, 2026
Application Deadline July 17, 2026