Complaint Support Agent - Newport

EQHazellCarr

📍 Belfast, Northern Ireland, United Kingdom 💼 Full-time 🕒 Posted June 22, 2026

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Job Description

As a complaints administrator you will be responsible for taking inbound calls from customers regarding lending complaints and logging information onto the system as well as completing investigations into the complaints to find fair resolutions. 

This is an excellent opportunity to broaden your financial product knowledge and network within a great team.  

What you’ll be doing:

Take ownership of new complaint calls and update customers on the status of existing complaints.

Preparing and loading customer complaints onto the client system ensuring all details are entered correctly.

Take ownership of cases and contacting third parties for evidence and information to support case investigations. 

Take responsibility fo...
            
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                Job Details
                
                        Location
                        Belfast, Northern Ireland
                    
                        Job Type
                        Full-time
                    
                        Category
                        Information and Record Clerks
                    
                        Posted Date
                        June 22, 2026
                    
                        Application Deadline
                        August 01, 2026