Complaint Officer - Insurance Sector

As a Complaint Officer, your responsibilities are:

• Assess and follow up on incoming complaints across multiple channels


• Communicate professionally and solution-oriented with customers


• Identify recurring issues and suggest process improvements


• Collaborate with internal teams to resolve cases efficiently


• Log and manage cases in the CRM system


• Report on complaint trends and customer satisfaction

A successful Complaint Officer should have:

• Minimum 2 years of experience in customer service or complaint handling


• Obtained a bachelor's degree


• Strong communication skills in Dutch and French, with a good level of English


• Empathetic, diplomatic, and stress-resistant


• Detail-oriented with solid administrative skills


• Comfortable with digital tools and CRM platforms

Our customer offer...

Ready to Apply?

Submit your application today and join our talented team at Page Personnel.