Compassionate Listener Volunteer — Crisis Support Training

Peer listening is a type of support that occurs when people provide knowledge, experience, and emotional, social, or practical help to each other.

Criteria for Volunteers

• Must be 18 yo and above, underage may require consent from the legal guardian
• Compassion and Empathy: Helpline volunteers should have a genuine desire to help others and be empathetic towards callers' concerns and struggles.
• Active Listening Skills: Being able to listen actively and attentively is crucial for understanding callers' issues and providing appropriate support.
• Non-Judgmental Attitude: Volunteers should be non-judgmental and open-minded, creating a safe and supportive space for callers to express themselves.
• Emotional Resilience: Dealing with callers in distress can be emotionally challenging, so volunteers need to have the emotional resilience to cope with difficult situations.
• Communication ...