Job Description
Do you enjoy helping people, solving problems and making a positive difference in local communities? We're looking for a dedicated Casework Officer to manage a varied caseload, support customers through challenging situations and work with partner agencies to deliver lasting solutions.
This is a rewarding, fast-paced role where you'll take ownership of cases from start to finish, ensuring customers receive excellent service while helping to build safer, stronger neighbourhoods.
What you'll be doing:
* Managing a diverse caseload, ensuring cases are progressed efficiently and in line with policies and procedures.
* Investigating tenancy-related issues, including anti-social behaviour and nuisance complaints.
* Providing support to customers, witnesses and victims, making referrals to specialist agencies where appropriate.
* Working closely with internal teams, local authorities, the police and partner organisations to resolve complex cas...
This is a rewarding, fast-paced role where you'll take ownership of cases from start to finish, ensuring customers receive excellent service while helping to build safer, stronger neighbourhoods.
What you'll be doing:
* Managing a diverse caseload, ensuring cases are progressed efficiently and in line with policies and procedures.
* Investigating tenancy-related issues, including anti-social behaviour and nuisance complaints.
* Providing support to customers, witnesses and victims, making referrals to specialist agencies where appropriate.
* Working closely with internal teams, local authorities, the police and partner organisations to resolve complex cas...
Ready to Apply?
Submit your application today and join our talented team at Pyramid8.
Submit ApplicationJob Details
- Location Castleford, West Yorkshire
- Job Type Full-time
- Category management
- Posted Date July 03, 2026
- Application Deadline August 12, 2026