Community Specialist | Altacia

OverviewJob Summary:The Educator role is the foundation of our success as an organization.Educators are experts in creating world-class customer service, or guest experience, in our retail stores.They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.ResponsibilitiesGuest (i.e., Customer) Experience: Interact with guests to ensure a great guest experience in a manner that values guests' time.Assess guests' needs to provide customized, effective purchase and return solutions and support.Provide technical product education by articulating the value and benefit of the product.Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.Move dynamically on the floor to continuously ...

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