Communication Desk Analyst (Night)

Hotwire Communications

📍 Fort Lauderdale, Florida, United States 💼 Full-Time 🕒 Posted June 16, 2026

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Job Description

Job Details
Description
The Communication Desk Analyst will act as the single point of contact for the Contact Center and NOC during a service interruption. This position will responsible for writing and sending internal and external communications, alerting the internal teams, executive management and customers of an outage or degraded service. The Communication Desk Analyst will also be responsible for proactively notifying customers of all planned maintenance events.

RESPONSIBILITIES:
Responsible for timely communication to key stakeholders, executive management and customers on the status of Priority 1 and Priority 2 issues

Coordinate and manage customer impacting outages communications, ensuring they are sent in a timely and effective manner

Coordinates response to outages and escalates situations as necessary

Works with the NOC to manage the escalation and resolution o...
            

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Job Details

Location Fort Lauderdale, Florida
Job Type Full-Time
Category Information and Record Clerks
Posted Date June 16, 2026
Application Deadline July 26, 2026