College Aide- Help Desk Technician

Job Description

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

DYCD is seeking a College Aide- Help Desk Technician to perform the below task/responsibilities :

- Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner.

- Provide Helpdesk/desktop support for hardware and software computer systems and peripherals.

- Support and set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms and Auditorium. Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St. and 123 William St. locations.

- Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide Remo...

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