Collections Specialist

Description
Key Responsibilities

+ Monitor AR aging and prioritize collection efforts on delinquent accounts

+ Contact customers via phone and email to collect past-due balances

+ Negotiate payment plans and resolve outstanding issues

+ Research and resolve billing discrepancies, short payments, and disputes

+ Maintain detailed documentation of collection activity and customer interactions

+ Partner with internal teams (AR, sales, customer service) to resolve account issues

+ Escalate high-risk accounts as needed and recommend write-offs when appropriate

+ Support month-end close with reporting on collections activity and aging

+ Track and report on KPIs such as DSO, past-due percentages, and cash collections


Requirements
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