Collections Specialist

The Soft Collections Specialist is responsible for managing the collections process for our rental car firm. This role involves contacting customers who have overdue payments or outstanding balances, with the goal of securing payment arrangements while maintaining positive customer relations and assisting customers overall on their requests. 

Key Responsibilities:

1. Customer Outreach:

- Contact customers with overdue payments through various communication channels, such as phone calls, emails, and letters.

- Maintain a professional and courteous demeanor while engaging with customers.

2. Payment Negotiation:

- Discuss outstanding balances and payment options with customers.

- Negotiate payment plans or settlements in accordance with company policies and guidelines.

3. Record Keeping:

- Maintain accurate and up-to-date records of all customer interactions and payment arrangements.
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