Collections Specialist

Mondelēz International

📍 Birmingham, England, United Kingdom 💼 Full time 🕒 Posted July 07, 2026

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Job Description

Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
Main purpose of the role 
Responsible for a portfolio of customers with invalid claims and/or overdue invoices for which payment needs to be obtained
Lead a team of two Collections Executives and work closely with Back Office, offering guidance on required actions and support with complex customer queries to aid in timely repayments
High levels of collaboration amongst various internal and external stakeholders
Expectation of root cause analysis to understand and improve customer behaviours
How you will contribute
Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries
Support Collections Executives with customer contact escalations, this will involve c...
            

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Job Details

Location Birmingham, England
Job Type Full time
Category Financial Clerks
Posted Date July 07, 2026
Application Deadline August 16, 2026