Collections Officer

Key Responsibilities:

• Initiate and lead client follow-ups to address overdue balances.
• Make calls to clients when needed to address dues and resolve payment concerns.
• Ability in resolving payment issues by coordinating with US/India account managers while maintaining positive relationships.
• Prepare and share structured payment plan schedules with clients when needed.
• Prepare and publish MIS reports on collections, receivables aging, and recovery performance, and others related to collection
• Track collection efficiency, payment timelines, and highlight risks/trends.
• Escalate payment issues internally as required while maintaining positive client relationships.
• Coordinate with finance and billing teams for account reconciliation.
• Act as escalation point for overdue accounts and support management decisions.

Requirements

• :Gradu...

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