Collections Group Leader II: Hybrid, Getzville, NY

**Overview:**

Provides work leadership over a sub-unit within a division. Performs the most highly specialized duties within the work team, requiring knowledge of the products, regulations and policies pertaining to the work of the sub-unit.

**Primary Responsibilities:**

+ Lead business unit work teams with responsibility for multiple product lines. Monitor and assign workflow.
+ Document team processes, make recommendations for improvement, provide on the job training, and research and resolve highly specialized and/or sensitive issues for the work team.
+ Liaise with first line risk and second line of defense personnel with respect to customer issues. Research and resolve complex internal and external customer issues.
+ Serve as department lead for special projects impacting the work team.
+ Provide reporting to work team leadership and prepare monthly departmental reporting for management.
+ Adhere to applicable compliance/operational ris...

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