Collections Associate - GRF

• Critically assess each case where retail customers are found to be experiencing difficulty in meeting financial obligations to the bank.
• Service customers in a manner that promotes belief that HSBC can help them during a period of financial difficulty.
• Provide customers the confidence that HSBC understands their specific situation and concerns.
• Agree appropriate solutions to meet customers’ needs, which are positive, sustainable, and based on a clear understanding of each customer’s individual affordability and circumstances.
• Determine if there are issues of vulnerability and progress special handling of individuals when appropriate.
• Adhere to regulatory requirements and Collections policies.

• Related collections experience and ability to manage and review delinquent/revoke/written off RBWM secured & unsecured accounts by re...

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