Collections Analyst - Hybrid

Citadel Credit Union

📍 Exton, Pennsylvania, United States 💼 Full Time 🕒 Posted July 02, 2026

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Job Description

The Mortgage Collections Specialist is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate arrangements to cure the delinquency and return the member’s account to good standing.
The majority of the communication will be done over the telephone, Effective communication and negotiation skills are a necessity.It is important to be accurate and thorough. 

Duties and Responsibilities
Contact delinquent members to prompt and assist them in making arrangements to bring all accounts with Citadel current

Gather and analyze financial information (including, but not limited to, income, expenses, Credit Bureau Reports) from members to propose and implement solutions for delinquent loans

Analyze member data to assist management in making decisions regarding recovered assets (vehicles and real estate)

Make decisions regarding enf...

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Job Details

Location Exton, Pennsylvania
Job Type Full Time
Category Financial Clerks
Posted Date July 02, 2026
Application Deadline August 11, 2026