Collection Recovery Lead

Description

The Collections Lead is responsible for managing multiple operational controls, process improvement activities and risk issues for the Recovery team. Analyzes and makes recommendations to improve productivity while maintaining established goals. Researches and resolves operational issues. Conducts problem solving sessions and oversees small projects with direction from management. Responsible for engaging and motivating colleagues by providing feedback and reinforcing desired behaviors.

+ Process/Continuous Improvement: Identify and respond to ideas for process improvement from team members and facilitate and undertake capitalized continuous improvement activities. May include project participation.

+ Customer Service: Be a role model to drive a customer service values and effective management of customer concerns and issue resolution. To set expectations of customer service excellence delivery and ensure all department service level agre...

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