Collection Officer

Job Responsibilities :

• Monitor customers' accounts to identify outstanding payment.

• Investigate historical data for each outstanding payment and take actions to encourage timely payments.

• Carry out daily calls to negotiate with customers on payments and settlements.

• Answer incoming customer calls regarding billing issues, service questions and general concerns. Resolve customer issues and complaints concerning billing.

• Maintain records of contacts and attempted contacts with delinquent customers 'account as well as records of any payments collected from the customer.

• Submit reports regularly on the status of unpaid accounts and repayment progress to superiors.

Job Related Experience & Knowledge :

• Working experience in customer service, sales, or finance industry

• Knowledge of Collection/Recovery flow is an added advantage

Ready to Apply?

Submit your application today and join our talented team at Rex Management Sdn Bhd.

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