Collection Analyst

• Manage and execute daily collection activities and account assignments within the assigned Commercial portfolio to meet recovery targets.
• Handle moderately complex collection and recovery cases, escalating highly sensitive matters to senior team members when necessary.
• Apply strong negotiation skills and maintain up-to-date knowledge of regulatory compliance requirements during all customer interactions.
• Ensure strict adherence to legal, regulatory, and internal policy guidelines across all personal collection activities.
• Identify process bottlenecks and contribute actionable recommendations to improve team workflows and overall recovery outcomes.
• Assist in reviewing and updating standard operating procedures (SOPs) and collection documentation.
• Monitor and analyze portfolio data, tracking delinquency trends, repayment plans, and proposed settlements to provide data‑driven i...

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