Collection Agent

We're Hiring: Collection Agent (Call Centre)

On-site | Nairobi

Are you confident on the phone, strong at negotiation, and motivated by results?

Our client is seeking a driven Collection Agent to engage customers, negotiate payment solutions, and support effective debt recovery in a professional call-centre environment.

What You'll Be Doing:

• Making outbound calls to customers with overdue accounts

• Negotiating realistic payment plans and accurately updating customer records

• Consistently meeting daily, weekly, and monthly collection targets

• Handling disputes professionally while maintaining data accuracy

• Recommending accounts for further action and participating in ongoing training

What We're Looking For:

• Strong communication and negotiation skills

• Ability to handle difficult conversations calmly and professionally

• Computer literacy (collections sy...

Ready to Apply?

Submit your application today and join our talented team at Confidential.