Cloud Support Engineer -TSSCI

Job Description
Insight Global is looking for a Linux Help Desk Engineer to support a classified DoD client in Chantilly. This individual will be responsible for Tier 2 support of RedHat servers hosted on the cloud.

Other duties:

• Ensure the 24x7 uptime of our multi-service, multi-layer, multi-tenant cloud infrastructure
• This position is hands-on, requiring the ability to provide first-level system and network support problem investigation, resolution, or escalate as needed
• Work closely with the engineering teams to improve our platforms and eliminate complexity from architecture and processes
• Utilize a Jira Service Desk ticketing queue for tracking system and tenant issues through resolution
• Configure and use state-of-the-art monitoring tools to assist with troubleshooting and remediation of issues
• Responsible for the monitoring the daily software and network operations in a distributed multi-tenant, multi-layer, cloud environment
• Co...

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