Cloud Support Engineer

Cloud Support Engineer – Join Canonical to support customers leveraging Ubuntu and open source products.

Canonical is a leading provider of open source software and operating systems, known for the Ubuntu platform used in cloud, AI, IoT, and enterprise initiatives. With 1100+ colleagues across 75+ countries, we are founder‑led, profitable and growing.

Location: This is a globally remote role unless specified otherwise.

The role entails

• Investigate issues reported by customers by researching and escalating issues
• Work to resolve complex customer problems related to Canonical’s portfolio of products
• Own support cases and ensure they are handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction
• Engage directly with customers by phone, ticketing system, and remote sessions to resolve their issues
• Participate in a regular weekend working rotation

Ready to Apply?

Submit your application today and join our talented team at Canonical.

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