Cloud Service Delivery Analyst

Job Description

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.

Overview

We are seeking a Cloud Service Delivery Analyst to support the ongoing operational management and optimisation of cloud services across a large-scale enterprise environment. This role focuses on service performance, governance, and continuous improvement, ensuring cloud platforms are stable, secure, and aligned to business needs.

Key Responsibilities

• Support the day-to-day service delivery of cloud platforms (AWS, Azure, or GCP)
• Monitor and report on service performance, availability, and SLAs/OLAs
• Act as a key point of contact between cloud engineering, service management, and business stakeholders
• Manage and maintain incident, problem, and change processes in line with ITIL
• Produce regular service reports, dashboards, and KPI metrics
• Track and ...

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