Clinical Applications Specialist I

This is a hybrid-based role. The selected candidate will be expected to report onsite 2-3 days a week to one of our field offices in Salt Lake City, Raleigh/Durham or St. Louis.
Position Summary

The Clinical Applications Specialist I (CAS I) provides product applications and technical support to internal and external customers for the diagnostic test systems marketed by bioMérieux including but not limited to training, troubleshooting, and consultation. This product knowledge is used to support sales growth through delivering exceptional technical support. Manages the complaint handling process to ensure the timely, accurate resolution of customer complaints and will also coordinate efforts with other internal and field support teams to provide world-class support for all customers. Promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic/positive work environment.
Primary Duties

+ Prioritize answering customer inquiries, ...

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