Client Support Specialist

Zelis

📍 Boston, Massachusetts, United States 💼 Full time 🕒 Posted June 19, 2026

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Job Description

Position Overview
 The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for troubleshooting issues, resolving client inquiries, researching account and system-related concerns, and ensuring a positive customer experience. The ideal candidate is a strong communicator with excellent problem-solving skills who can effectively manage multiple priorities in a fast-paced environment. Success in this role requires a customer-focused mindset, attention to detail, and the ability to collaborate with cross-functional teams to provide timely and accurate solutions.What You'll Do:Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner.
Provide accurate information and support regarding products, services, and processes.
Troubleshoot client issues and identify appropriate solutions using internal tools and resources...
            

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Job Details

Location Boston, Massachusetts
Job Type Full time
Category Information and Record Clerks
Posted Date June 19, 2026
Application Deadline July 29, 2026