Client Support Manager

Evertz

📍 Burlington, Ontario, Canada 💼 Full Time 🕒 Posted March 03, 2026

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Job Description

As a Client Support Manager (CSM), you will be the primary advocate for our valued clients, ensuring their needs are met with excellence and care. Reporting directly to the Senior Manager of the Technical Operations Centre, you will play a crucial role in fostering strong client relationships, maintaining detailed records, and enhancing our customer service strategies.
Responsibilities:
Act as Customer Account Manager for large and small Evertz Customers
Manage Service Level Agreements and ensure all commitments are met
Obtain and organize all customer documentation and diagrams
Provide regular reporting for customer system performance and incidents
Lead recurring customer update meetings
Manage small teams of engineers, focused on customer related issues
Prioritize workload and delegate effectively to qualified resources
Ensure team adheres to all approved processes and procedures
Act as an escalati...
            

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Job Details

Location Burlington, Ontario
Job Type Full Time
Category Operations Specialties Managers
Posted Date March 03, 2026
Application Deadline April 12, 2026