Client Support Analyst

Euroland IR is a SAAS company that is specialized in providing Best Practice Investor Relations Software Solutions to stock-listed companies worldwide. With over 1500+ clients globally, we offer IR Solutions that support listed companies in improving their IR Communication.

The Role

We’re looking for a Client Support Analyst (Help Desk) with a strong technical mindset and experience troubleshooting web-based applications. You’ll bridge clients and technical teams, handling both functional and technical support for our digital IR tools.

What You’ll Do

• Act as the first point of contact via Freshdesk (or similar).
• Reproduce issues in a test environment and document root cause.
• Coordinate with Development, DevOps, and Data teams on escalations.
• Maintain clear, proactive client communication and ensure SLA compliance.

Skills & Experience

• Strong working knowledge of HTML and CSS <...