Client Success/Account Manager

Job Description
The Client Success / Account Manager serves as the primary point of contact for ShipLogiQ’s 3PL clients. This role ensures smooth onboarding, ongoing operational success, SLA compliance, and long-term client satisfaction.

Key Responsibilities
· Serve as the main liaison between clients and warehouse operations

· Manage new client onboarding and implementation

· Monitor SLAs and operational KPIs

· Provide regular reporting on inventory, fulfillment, and performance

· Handle client escalations and issue resolution

· Coordinate internally with warehouse managers to meet client needs

· Identify upsell opportunities for additional services (VAS, freight, storage)

· Conduct regular client check-ins and business reviews

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