Client Success Representative

Job Description
The Client Success / Account Manager serves as the primary point of contact for ShipLogiQ’s 3PL clients. This role ensures smooth onboarding, ongoing operational success, SLA compliance, and long-term client satisfaction.

Key Responsibilities:
· Serve as the main liaison between clients and warehouse operations
· Manage new client onboarding and implementation
· Monitor SLAs and operational KPIs
· Provide regular reporting on inventory, fulfillment, and performance
· Handle client escalations and issue resolution
· Coordinate internally with warehouse managers to meet client needs
· Identify upsell opportunities for additional services (VAS, freight, storage)
· Conduct regular client check-ins and business reviews

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