Client Success Partner

The Client Success Partner maintains a proactive communication cadence within a dedicated portfolio and acts as the single point of contact for clients. Manages questions/escalations, seeks feedback during business reviews and acts as advocate to ensure overall client satisfaction.

Making an Impact   

•   Assigned a dedicated portfolio of Right Management’s clients.

•   Provides escalation resolution in the areas of program questions, candidate delivery, reporting, billing and global delivery.

•   Owns client communication including but not limited to regular touchpoint calls, monthly/quarterly business activity reviews and post-event reviews. 

•   Proactive NPS management by driving client participation and follow up.

Sharing Expertise   

•   Gathers and shares feedback to optimize support, maintains expertise within the client success team, and ensures best practice processes.

•   Stays abreast of all Right Manag...

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