Client Success Manager (Remote)

**We believe in the power and joy of learning**
At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Where you'll work:** this is a fully remote work from home position with a preference for candidates in **central** or **eastern** time zones
**What you'll do here:**
+ Handle the assigned accounts to consistently perform at or above quota.
+ Build relationships with new customers, including management and executive collaborators, and understand their objectives.
+ Develop a strategy and plan for achieving customer objectives from a consultative approach.
+ Coordinate with technical support for technically complex questions.
+ Monitor customer usage, adoption, and customer health metrics.
+ Consistently collaborate with clients to en...

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