Client Success Manager [Malaysia/SG]

Principal Duties and Responsibilities

As a Client Success Manager, you will be the client's main POC leading the end-to-end process, including cross-functional activities involving internal and external stakeholders. You will also be responsible for developing strong relationships with brands, marketplaces, and other channels to drive business growth.

Job Responsibilities

• Take the lead on clients' ecommerce business strategies, working in close collaboration to design and implement solutions that enhance online sales and boost their digital footprint.
• Utilize data analysis to monitor performance indicators such as Gross Merchandise Volume (GMV) and Average Order Value (AOV), using these insights to guide strategic decision-making and business growth.
• Present comprehensive analysis and strategic recommendations to stakeholders, including specifics on effective merchandising, content creation, and marketing strategies for improv...

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