Client Success Manager – Digital Touch & Low Touch

Description

:The Client Success Manager (CSM) for Digital Touch and Low Touch programs supports a scaled-engagement model designed to drive adoption, value realization, and retention across a broad portfolio of clients. This role blends customer success best practices, digital engagement, data-driven outreach, and process execution to help clients achieve measurable outcomes primarily through technology-enabled channels.
The CSM serves as a trusted advisor for NextGen Healthcare’s clients by guiding them through lifecycle programs, monitoring their success signals, and delivering timely, proactive digital interactions. This role collaborates with cross-functional teams—including Product, Marketing, Services, Support, Growth, and Operations—to strengthen our digital-first engagement model and enhance client experience.

Manage a portfolio of small to mid-market clients, serving as the primary point of contact and strategic advisor.

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