Client Success Manager – Digital Touch & Low Touch

Description

:The Client Success Manager (CSM) for Digital Touch and Low Touch programs supports a scaled-engagement model designed to drive adoption, value realization, and retention across a broad portfolio of clients. This role blends customer success best practices, digital engagement, data-driven outreach, and process execution to help clients achieve measurable outcomes primarily through technology-enabled channels.
The CSM serves as a trusted advisor for NextGen Healthcare’s clients by guiding them through lifecycle programs, monitoring their success signals, and delivering timely, proactive digital interactions. This role collaborates with cross-functional teams—including Product, Marketing, Services, Support, Growth, and Operations—to strengthen our digital-first engagement model and enhance client experience.

Manage a portfolio of small to mid-market clients, serving as the primary point of contact and strategic advisor.

Collaborate with in...

Ready to Apply?

Submit your application today and join our talented team at NextGen Healthcare.

Submit Application