Job Description
Elevate client service experiences with Sun Life as a Resolution Case Manager. You will manage escalated issues and enhance team productivity within the Client Solutions Centre.
In this key role, you will support the Client Solutions Centre, ensuring a consistent and high-quality experience for both clients and internal partners. You will address escalated issues, facilitate communication, and provide essential training to the Customer Service Consultants. Your attention to detail and commitment to problem resolution will drive success in the role.
Key Responsibilities:
• Respond swiftly to Financial Services Consultants' inquiries
• Identify knowledge gaps and recommend coaching for improvement
• Resolve escalated issues directly with clients and stakeholders
• Collaborate with the Production Support Team on production issues
• Manage and accurately log inquiries to meet quality standards
Requirements:
• Profic...
In this key role, you will support the Client Solutions Centre, ensuring a consistent and high-quality experience for both clients and internal partners. You will address escalated issues, facilitate communication, and provide essential training to the Customer Service Consultants. Your attention to detail and commitment to problem resolution will drive success in the role.
Key Responsibilities:
• Respond swiftly to Financial Services Consultants' inquiries
• Identify knowledge gaps and recommend coaching for improvement
• Resolve escalated issues directly with clients and stakeholders
• Collaborate with the Production Support Team on production issues
• Manage and accurately log inquiries to meet quality standards
Requirements:
• Profic...
Ready to Apply?
Submit your application today and join our talented team at Sun Life.
Submit ApplicationJob Details
- Location ville marie, qc
- Job Type Full-time
- Category Management & Operations
- Posted Date June 01, 2026
- Application Deadline July 11, 2026