Client Services Specialist - Part Time, 11am-4pm, Tuesday-Saturday

Description

Responsibilities

+ Serves cash management customers by taking telephone and email inquiries, research and training clients on cash management products.

+ Provides product/service information by answering questions & offering assistance.

+ Independently services both internal and external customers on a wide variety of cash management products, services and technical issues.

+ Research problems and provide customer with resolution within established timeframes.

+ Work with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.

+ Proactively advise management of impending problems or obstacles to meeting service standards.

+ Expected to help minimize financial risk to the bank.

+ Maximize customer opportunity by referring opportunities to Sales that are identified during the service process.

+ Diagnose, prioritize, resol...

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