Client Services Specialist

Job Title: Client Services Specialist
Job Description
Join our dynamic team as a Client Services Specialist, providing crucial support on our billing and technology support teams. This is an inbound call center position, handling around 50-75 calls per day, supplemented by email follow-ups. You will play a vital role in ensuring smooth customer interactions and maintaining our high service standards.
Responsibilities

+ Serve as the primary point of contact for customers requiring technology support for company products.

+ Assist customers with accessing and navigating website applications and software programs.

+ Conduct troubleshooting and resolve issues related to product access and functionality.

+ Report and test software errors, collaborating with the software development team to implement solutions.

+ Answer underwriting questions and support agents with commercial lines automobile and property policies.

+ Assist in t...

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