Client Services Representative

Department Facility

Designation Executive/ Senior Executive – Facility (Front Office)

Location NCR

Reporting To Facility Manager

Role & Responsibilities

• Manage all aspects of day-to-day service delivery during working hours.
• Advise Front Office Management on escalated issues during the shift and ensure timely resolution.
• Ensure immediate response to all priority calls and follow the defined escalation process.
• Conduct regular rounds of the front office, lobby, and restrooms to ensure high standards of housekeeping and upkeep.
• Greet visitors and clients with a friendly, professional, and courteous approach that reflects the client’s corporate image.
• Ensure site personnel are notified promptly upon guests’ arrival.
• Issue visitor badges, temporary cards, service badges, and new joiner ID/access cards;
  follow up...

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