Client Services Officer - Dutch Speaker W/M - Madrid

THE POSITION

Our Operations Department is recruiting a Client Services Officer - Dutch Speaker W/M, on a permanent contract.

Responsibilities

Support our beneficiaries and healthcare professionals:

• Respond to their requests and guide them through their healthcare journey, mainly by phone and email.
• Provide information about their policy coverage, reimbursements, and administrative management (subscription, amendments, cancellations, contributions, etc.).

Ensure a high-quality service by providing clear and effective responses, contributing to their satisfaction and to our site's performance.

• Register and cancel contracts and monitor contribution payments.
• Process healthcare claims: enter reimbursements, prepare cost estimates, and issue guarantees of coverage.
• Update and modify beneficiaries' records (contracts, addresses, bank details, etc.).

There is no prospecting or sales i...

Ready to Apply?

Submit your application today and join our talented team at Groupe Henner.