Client Services Manager - Middle Market/Construction

Performs a combination of duties in accordance with departmental guidelines:

Remains externally focused while serving as primary contact for assigned clients, commercial branch contacts, agents and brokers on all issues related to the client's service relationship with CNA. Provides technical, administrative, process, and marketing expertise. May serve as executive contact for large, national clients.

Builds and maintains business relationships with clients, agents and brokers in support of new business, retention and cross-sell goals.

Collaborates with underwriting to determine claim service renewals at profitable rates through understanding of client's business, organization, service requirements/standards and goals.

Leads development, delivery and evaluation of client service goals

Customizes measurement tools, such as customer ev...